The Online Portal https://afd.csdindia.gov.in/ is used to purchase items Against Firm Demand (AFD) from CSD Canteens. The objective of the launch of this Online Portal is to enable about 45 Lakh CSD beneficiaries including Serving & Retired persons from Armed Forces and Serving Civilian Defense employees to purchase AFD-I items (like Cars, Motorcycles, Washing machines, TVs, Fridges etc) from the comfort of their home.
As this AFD CSD Canteen portal is used by large number of users, there would be many question asked by our esteemed members of the portal. The below FAQ provide most of the information which is needed or encountered while using this AFD CSD Portal. The most common question would be when the portal afd.csdindia.gov.in login is down with this message “CSD AFD Maintenance”, this is because the afd csdindia gov in portal is getting updated with the price or content.
Frequently Asked Questions
This is because the afd csd login portal (afd.csdindia.gov.in) is getting updated in the backend. There will also message like “The portal is currently under scheduled maintenance as Selling Prices of Products are getting updated for Sales. Will be back soon !!!”
Users need to check after the portal maintenence is completed. It is advisable not to carry out any transaction while the afd csd login portal is updating
As on date, it is once in four years from the date of last purchase. The periodicity is reviewed periodically by O/o DDGCS which shall be applicable from time to time.
“NO”, all category of canteen smartcard holders as stated below are entitled to purchase other AFD-I items irrespective of service period.
Following category of canteen smartcard holders are authorized for other AFD-I items:-
(a) Serving Armed Forces personnel.
(b) Retired Armed Forces personnel.
(c) Serving Defence Civilians only.
Pay Band – Pay Level 3A to 6 (including Retired) & Widows (As applicable)
Cost – Rs. (6)Six Lakhs excluding taxes
Periodicity – First car in service and Second car after Retirement. First car after Five Years of service. Gap between purchase of Two cars to be Eight years. For Widows, if the late husband had purchased a car each while in service and after retirement then the widow will not be eligible to buy a car. In case late husband had purchased only one car while in service, then widow can buy one car through CSD after a gap of Eight year from the date of last purchase.
Pay Band – Pay Level 7 to 9 (including Retired) and Widows as applicable
Cost – Rs. (7)Seven Lakhs excluding taxes
Periodicity – First car as an OR, second car on promotion as JCO and thrid car after retirement. First car after Five year of service. Gap between purchase of Two cars to be Eight years. For Widows, if the last husband had purchased a car each while in service as well as after retirement then the widow will not be eligible to buy a car. In case late husband had purchased car (s) only while in service, then widow can buy one car through CSD after a gap of Eight years from the date of last purchase.
Pay Band – Pay Level 10-18 (Including Retired) and Widows (as applicable
Cost – Rs.15 Lakhs excluding taxes
Periodicity – Once in Eight years
Pay Band – Serving Civilian Officers (Paid out of Defence Estimates) in Pay Level 11 to 18)
Cost – Rs.15 Lakhs excluding taxes
Periodicity – Once in Eight years
For loan cases, the loan amount have to be transferred to CSD HO Main Account through RTGS/NEFT by the bank only and balance amount to be made only through the payment gateway from the individual’s account.
The “Dealer Price” has to be exactly the same as the “Net price to be Paid”.
“NO”, as all these details are picked from the registration form that the user filled while registration. Please contact DDGCS helpdesk (afd.csdindia.gov.in) any update & further query.
“NO”. The AFD-I item will be used for personal use only and will not be sold/ transferred before completion of four years from date of purchase for other AFD-I items ( for four wheelers — five years). The car cannot be transferred to anyone before completing 5 years of purchase. Next purchase shall be eligible only after completing Eight year time gap from the date of last purchase.
Any product of the same kind can be bought only once in the specified period. Kindly contact CS Directorate (afd.csdindia.gov.in) for more information.
There are three entitlement categories(Officers, JCO, OR) and every category has a different Pay Level. If any user is getting the above said message then the user must choose a different product of lower value within their allowed limit.
You can reset your password using “lost your password” on login page. For further query contact CS Dte @ afd.csdindia.gov.in
Users will be notified on registered email address & mobile number after administrator’s approval. Login account will remain invalid till approval. For further info contact CS Dte @ afd.csdindia.gov.in.
There is an username that is already registered with the same email id.
The username entered has already been registered. Please choose different username.
There are high chances that you already have username registered with the same Chip Number. Please contact the helpdesk at 0120-4699923 or via email @ customercareafd1@cims-net.com
There are high chances that you already have username registered with the same Grocery Card ID. Please contact the helpdesk at 0120-4699923 or via email @ customercareafd1@cims-net.com
1. Valid Grocery Card
2. Beneficiary Mobile Number
3. Valid PAN Card
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